Shipping policy

Thank you for shopping with MACK SHAWN TRAVOY, JR. As a professional online retailer based in the United States, we adhere to standardized order processing and secure logistics management protocols. We strive to ensure every customer order is thoroughly inspected, properly packaged and delivered reliably, maintaining consistent service quality for all shipping transactions.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, quality inspection and protective packaging within 1 to 7 business days. U.S. weekends and federal public holidays are excluded from regular business days and will not be counted toward order processing timelines.
During peak shopping seasons and promotional events, increased order volumes may lead to minor processing delays. Our customer service team will send timely email notifications to customers once significant shipping delays are confirmed, keeping users updated on real-time order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on parcel weight, physical dimensions and shipping zone specifications. The final shipping cost will be automatically computed and clearly displayed on the checkout page before payment, with no hidden fees or unforeseen surcharges.
Our standard shipping service features an estimated delivery timeframe of 15 business days for all regular orders. All delivery timelines serve as reference estimates only. Actual delivery progress may be affected by logistics carrier schedule adjustments, international customs clearance procedures, severe weather conditions, regional transit limitations and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your order is fully packaged, verified and dispatched from our warehouse to our authorized logistics carrier, you will receive an automated shipment confirmation email containing your unique tracking number and official tracking portal link.
Tracking information will not be updated instantly after dispatch due to carrier system synchronization delays. Typically, complete and real-time trackable data will be activated and available for customer inquiry within 24 to 48 hours after the parcel is scanned and registered by the logistics provider.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid recipient information, including a detailed delivery address, correct postal code and active contact number during checkout. Please carefully verify all address details to avoid delivery failures or parcel returns.
MACK SHAWN TRAVOY, JR assumes no liability for misdelivery, unsuccessful delivery or returned parcels caused by incorrect, incomplete or invalid address information provided by customers. Any additional reshipping fees and logistics costs incurred from address errors will be borne exclusively by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed lost during transit and fails to be delivered by the scheduled delivery date, please contact our customer support team within 3 calendar days of the expected delivery time. We will collaborate closely with logistics carriers to conduct a full investigation and deliver a reasonable resolution efficiently.
If your order arrives with damaged packaging or defective contents due to transit extrusion, collision or rough carrier handling, please submit a support ticket within 24 hours of delivery. Clear original photos of both the outer packaging and damaged items are required for official verification. Our team will evaluate the issue and resolve after-sales matters promptly.

6. Product Care and Usage Notice

Every product sold in our store is equipped with official user instructions and daily maintenance guidelines. Customers should follow standard operating and storage specifications to maintain stable product performance and extend the regular service life of their purchased items.
MACK SHAWN TRAVOY, JR will not be held responsible for product damage, functional faults or performance degradation caused by unauthorized disassembly, private modification, improper operation, artificial damage or any misuse behavior that violates official product usage standards.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, customs clearance fees, local consumption taxes and other statutory charges formulated by the customs authorities of the destination country or region.
All customs-related expenses are the independent responsibility of the customer and are not included in our product prices or standard shipping fees. We will provide complete customs declaration documents to facilitate smooth clearance, but we are not liable for parcel detention, delivery delays or return losses caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any questions, concerns or feedback regarding our shipping regulations, order logistics status or delivery-related after-sales issues, please get in touch with our professional customer service team through the following official channels:
Trade Name: MACK SHAWN TRAVOY, JR
Phone Number: +1 907-801-8665
Email: support@visiongadget.shop
Physical Address: 260 Lantern Ridge Dr, Lincolnton, NC 28092, United States